CENTERSHOPS is committed to providing our customers with the highest quality products and services. However, we understand that there may be instances where a customer may wish to request a refund. 

Please note that we work with vendors and provider in order to fulfil a refund, where the refund request to be reasonable and fair to the seller as well as customer. 

To request a refund, please follow these steps: 

• Contact our customer service team via email or phone to request a refund. Please provide your order number and a detailed explanation of the reason for the refund request.
• Our customer service team will review your request and may ask for additional information or documentation to process your request.
• If your refund request is approved, we will issue the refund to the original payment method used to place the order.
• As we use 3rd party Payment Gateway service process the refund, there may be a standard reasonable delay to reflect the payment in your account.

Please note that the following conditions apply to refund requests: 

• An incorrect order has been served to the customer
• Item was opened or damaged during the shipment
• In case of food items, packaging should be checked by customer during the delivery and returned to the delivery-man if damaged
• Item should not be consumed in case of food items to be eligible for refund. Item should not be used and should be kept aside for return to the seller to arrange a pick up
• Refund requests must be made within 1 hour in case of Food delivery, 14 days in case of a non-food item delivery after receiving the product. In case of food, vegetables of perishable items, refund requests should be made sooner by the customer
• Customized or personalized products are not eligible for refunds
• Shipping and handling fees are non-refundable